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If you argue and get mad with people on the phone, they'll eventually give you a more immediate refund.But I hate this "squeaky wheel" method of providing customer service.
We at pride ourselves on efficiently servicing our customers' orders and on swiftly resolving problems when they arise, and for our failing you on both counts, I can only offer my sincere apologies.Maybe the frustration when things go wrong is so overwhelming people don't want to spend the time to look.If you want to tell me why you're here, I'd be interested to know -- just click on the "Write" link on the left side of the page.These are some new phone numbers provided by visitors to this page. More than 5000 people were here in November, and more than 4500 in October. (And if you haven't seen it yet, check out the article on Internet customer service in the 12/30/04 issue of the New York Times.You'll have to log in.) Some other folks who have written about this site include U. News and World Report, The Austin Chronicle, PC Worldand Report on Record.The person on the phone isn't a member of management with decision-making power. I finally did a search on Google and found somebody who has posted the customer service number to his website.
They're somebody that needed a job, and they took this one. He, too, was having a problem and couldn't find the number, so when he finally got it he provided it publicly for people like me. I think it's completely lame for a company to pull this kind of crap -- hiding their phone number to avoid calls -- especially one that won't quit talking about what a high level of customer service they offer.Amazon's decision not to put their customer service on their "Help" or "Contact Us" pages means that after you experience a problem you end up searching for their number for an unreasonable amount of time.After you finally find it, you call the number and then are put on hold for quite a while as well.There may be nobody reading the e-mail that comes to this address.) Amazon's rebate center: 1-866-348-2492Amazon Corporate Accounts:1-866-486-2360 Snail mail to customer service Amazon.com, Inc. 1200Seattle, WA 98144Phone: (206) 266-1000Fax: (206) 622-2405 Info e-mail: [email protected] no longer a working e-mail address.(Amazon's CEO is Jeff Bezos, if you want a name to put on an e-mail or fax to this office.) According to good sources, Amazon is no longer outsourcing much of its customer service work to i Sky. 408-376-7400Toll Free: 800-322-9266And another one: 888-749-3229 Pay Pal1-888-221-1161or 402-935-2050 For Pay Pal in the UK: 0870 7307 191 (replace the first 0 by 44 if dialling from outside the UK) Pay Pal (Europe) Ltd Hotham House1 Heron Square Richmond Upon Thames TW9 1EJ Yahoo! I also learned that if Amazon ships you something by mistake, their default reaction is to charge it to your credit card and force you to remain financially responsible for it until it's back in their warehouse.Customer Service PO Box 81226Seattle, WA 98108-1226 Service for Amazon Sellers877-251-0696They also have special e-mail accounts for spoofing and abuse: [email protected] Customer Service Phone 9 a.m. 1-408-349-1572 Netflix 1-800-585-8131 And click here for a national consumer assistance directory! This is their position even if they completely agree that it's their mistake.If you follow the "Contact us" links, you can get to this message: If you have difficulty connecting to our Click to Call service, you can call our toll-free number for automated assistance, 1-866-216-1072.