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One reason this question comes up is because the Socket Labs Acceptable Use Policy [HOW TO ENABLE THE ADDITIONAL COLUMNS The Delivered Messages Report available in the Socket Labs On-Demand Control Panel provides information about every successfully-delivered message that processes through a specific server. SOCKETLABS RECOMMENDS THE FOLLOWING OPERATING SYSTEMS AND BROWSER COMBINATIONS FOR THE BEST COMPATIBILITY WITH OUR SOCKETLABS ON-DEMAND CONTROL PANEL.
Should you need a walkthrough of our basic marketing features, you can view instructions for Managing R...
If you are experiencing a service outage, please check our status page at up-to-date news of any maintenance that might be going on or outages of which we are aware.
Please also see our article that discusses basic SM... We often hear our customers ask "What is the Suppression List?
RAMPING UP YOUR SERVICE FOR SUCCESS Part of getting your email into the inbox requires us to establish a good reputation for you with the ISPs.
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We are always happy to work with our customers to ensure that we are meeting your needs.
Should you decide to cancel after all, you may do so online. You can effectively use an in-house SMTP server to relay outbound email to your Socket Labs On-Demand account.
For detailed, step-by-step instructions on creating and sending email using our tools see our articles Your First Mailing [https:...
Applies to Socket Labs On-Demand Applies to HMS Version: 1.0 When messages bounce or fail in either the On-Demand service or in an On-Premise system, failure codes are provided in order to indicate the nature of the bounce or failure. UPLOAD CRITERIA Only files are accepted at this time and they must conform to the following specifications: * file format must be * file size must be less than 250 megabytes (262,144,000 bytes) * must be comma delimited (commas should b...
For Windows users we recommend the most recent release of: * Mozilla Firefox [ to Socket Labs On-Demand_ We may require users to configure and provide a custom domain before the Engagement Tracking or Custom Bounce Domain features can be used.
Only a single custom host name is required to enable both of these features, bu...
Many major mailbox providers (Gmail, Hotmail, AOL, etc) calculat... Our job here at Socket Labs is to give the messages you are sending the highest odds of reaching the recipient's inbox.